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🎲 Gamesys Operations Limited
Account Number: 38905
Gamesys Operations Limited operates 12 online gambling sites in the UK. Their gambling sites include ballycasino.co.uk, doublebubblebingo.com, monopolycasino.com and 9 more.
This entity is a remote gambling operator providing online casino-style games, bingo and related products to consumers in Great Britain. It holds an active operating licence from the Gambling Commission and continues to trade under that authorisation. It forms part of a wider corporate group that traces its origins to the establishment of the Gamesys business in 2001.
The broader Gamesys business was founded in 2001 by Andrew Dixon, Noel Hayden, Robin Tombs and a small software development team as an online gaming company specialising in bingo, casino and related games. A dedicated operating company for regulated activities in Great Britain was subsequently created to hold UK licences and run consumer-facing websites. Over time, the group expanded its portfolio of brands through internal development and acquisitions, including the purchase of Virgin Games in 2013.
Corporate ownership of the group has changed through a series of transactions. In 2015, the Jackpotjoy brand was sold to The Intertain Group, which later became JPJ Group. In 2019, JPJ Group completed a reverse takeover of the Gamesys business and adopted the name Gamesys Group plc. Gamesys Group plc was listed on the London Stock Exchange and was a constituent of the FTSE 250 Index until it was acquired by Bally’s Corporation, a United States-based casino operator, in October 2021. Following this acquisition, Gamesys became part of Bally’s global interactive division, while continuing to operate in Great Britain under its existing Gambling Commission licences.
Licensing and Operations
This company holds a Gambling Commission operating licence for remote gambling. The licence authorises it to offer online gambling services to customers in Great Britain, including casino games, bingo and associated products, in accordance with the conditions attached to its licence and the provisions of the Gambling Act 2005.
Under this authorisation, it may provide remote facilities for gambling via internet platforms and associated digital channels. The operating licence requires the company to comply with technical standards, customer identity and age verification rules, anti-money laundering and counter-terrorist financing requirements, and safer gambling and consumer protection obligations set by the regulator.
The licence recorded by the Gambling Commission is currently listed as active. The Public Register entry confirms that the company is authorised to conduct remote operating activities, subject to any specific conditions or regulatory settlements that may apply from time to time. There is no indication on the Public Register that the licence has been surrendered or revoked.
Regulatory History
On 16 January 2024, the Gambling Commission announced that this operator would pay a £6 million financial penalty following a regulatory investigation. The Commission found failings in the company’s social responsibility and anti-money laundering controls in relation to its remote operations.
As part of the same regulatory action, the Commission required the operator to undergo a third‑party audit. The purpose of this audit, as stated by the regulator, was to assess whether the company is effectively implementing its anti-money laundering and safer gambling policies, procedures and controls in practice.
The financial penalty and audit requirement were imposed under the Commission’s enforcement powers over licensed operators. The operator’s licence status on the Public Register remained active following the enforcement action, with the company continuing to operate subject to the conditions of its licence and the outcomes of the mandated audit.
🎲 Gamesys Operations Limited Sister Sites
⚠️ Inactive Gamesys Operations Limited Sites
🏢 Business Information
Gamesys Operations Limited
38905
📍 Address Information
Suite 2, Floor 4, Waterport Place, Gibraltar
GX11 1AA
Gibraltar
📋 Licence Types
⚠️ Regulatory Actions
What This Means:
Gamesys Operations Limited has been fined £6 million for failing to protect customers from gambling harm and for not properly preventing money laundering. The company didn't identify at-risk customers quickly enough and failed to interact appropriately with them, allowing significant losses without intervention. Players can continue to use their services, but should keep an eye on their accounts and gambling habits.
View Official Details
£6m fine for online operator Gamesys 10 January 2024 A gambling business will pay a £6 million penalty after a Commission investigation revealed social responsibility and Anti-Money Laundering (AML) failings. Gamesys Operations Limited – which operates 12 websites including ballycasino.co.uk, doublebubblebingo.com and jackpotjoy.com – will also have to undergo a third-party audit to ensure it is effectively implementing its anti-money laundering and safer gambling policies, procedures and controls. The failures were revealed during a Commission compliance assessment in May 2022. Social responsibility failures included: not always identifying customers at risk of experiencing harms associated with gambling by: placing inappropriate reliance on checks which indicate whether a customer had a historical individual voluntary arrangement or been bankrupt or insolvent as a sign of gambling harm having a system of deposit limits which, for some customers, did not identify risks of harm quickly enough – no risks were identified when one customer deposited £8,255 within three days of opening an account, another lost £5,968 within five weeks of opening account and another lost £17,482 within 34 days of opening an account not always interacting with customers who may be at risk of or experiencing harms associated with gambling. Examples include: only interacting with one customer once they had lost almost £10,000, and that ‘responsible gambling interaction’ involved the recommendation of new games and promotions carrying out only one responsible gambling interaction with a consumer who lost £19,709 over five months records of interactions, considerations, and rationale for decisions were not always recorded in sufficient detail, despite this being specified in the Licensee’s responsible gambling procedures. Anti-money laundering failures included: in certain cir
What This Means:
Gamesys Operations Limited was found to have failed in their anti-money laundering practices and customer interaction responsibilities between November 2021 and July 2022. As a result, they received a fine of £6,071,292, a warning, and additional conditions added to their operating licence. Players can rest assured that this action will not affect their ability to play on the site.
View Official Details
Following a review of the operating licence of Gamesys Operations Limited (the Licensee), the Commission found that between November 2021 and July 2022 the Licensee: breached paragraph 2 of licence condition 12.1.1 Anti Money Laundering (AML) – prevention of money laundering and terrorist financing; breached paragraph 1 of licence condition 12.1.2 AML – measures for operators based in foreign jurisdictions; failed to comply with paragraphs 1 and 2 of Social Responsibility Code of Practice (SRCP) 3.4.1 – customer interaction; and, non-adherence to Ordinary Code Provision (OCP) 2.1.1 AML – Commission guidance for remote and non-remote casinos. In line with the Commission’s Licensing, compliance and enforcement policy statement, the Indicative sanctions guidance, and the Statement of principles for determining financial penalties, the Commission has decided to: impose a warning under section 117 (a) of the Gambling Act 2005 (the Act); impose a total financial penalty of £6,071,292 (which includes a divestment amount of £165,042), in respect of the Findings 1-3 above; and,attach an additional condition to the Licensee’s operating licence under section 117(1)(b) of the Act. The Licensee co-operated with the Commission throughout the investigation and advised that it had taken corrective steps. The Commission found no evidence of criminal monies being deposited by the specific customers looked at during its review.