🎲 Holland Park Leisure Limited

Holland Park Leisure Limited fined £150,000 +

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18 August 2026 +

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An Adult Gaming Centre operator is to pay a £150,000 fine for failing to comply with a self-exclusion requirement designed to reduce gambling harm. +

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Holland Park Leisure Limited, which runs three Adult Gaming Centres in Leicester, will also undergo a third-party audit to review the Licensee's policies, procedures and controls and implementation of these, and the training and competency of the Licensee’s staff. +

In Great Britain, all consumer-facing land-based gambling businesses must participate in a multi-operator self-exclusion scheme, a consumer-protection measure allowing people who feel they are struggling with their gambling to self-exclude from one or more premises in their area. +

Despite being made aware of its obligation to participate in a multi-operator self-exclusion scheme, the operator did not do so until the Commission suspended its licence in October 2025. +

John Pierce, Director of Enforcement and Intelligence, said: +

“Self-exclusion schemes provide a crucial service for people who feel they are suffering gambling harm. It is important that all operators fully integrate with the scheme and maintain effective safeguards for self-excluded customers. +

“Every operator must ensure that they are fully participating in a recognised multi-operator self-exclusion scheme, that they have effective procedures to identify and prevent self-excluded customers from gambling in any of their premises, and that their staff are trained to manage self-exclusion and direct individuals to relevant support services. +

“These are not optional requirements. They are fundamental licence conditions designed to protect consumers from harm, and operators that fail to meet them can expect regulatory action.” +

Read Holland Park Leisure Limited full penalty. +

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Following a review of the operating licence undertaken against Holland Park Leisure Limited (“the Licensee”), the Gambling Commission (“the Commission”) found that the Licensee: Failed to comply with Social Responsibility Code (SRCP) Provision 3.5.6 - Multi-operator non-remote Social Responsibility code. In line with the Commission’s Licensing, Compliance and Enforcement policy statement and the Statement of principles for determining financial penalties, the Commission has decided to impose a financial penalty of £150,000 under section 121(1) of the Act in respect of the SRCP failing. A significant aggravating factor was that Commission Officials had previously advised the Licensee of the non-compliance, it did not take remedial action at that time and it provided misleading information to the Commission. Commission Officials note that once the licence review commenced the Licensee took remedial action to ensure future regulatory compliance.