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Account Number: 2091
In Touch Games Limited is a surrendered gambling operator in the UK. This operator has voluntarily surrendered their UK gambling licence.
This company is a remote gambling operator offering online casino-style games and bingo to customers in Great Britain. It holds an active operating licence from the Gambling Commission and continues to trade under this authorisation. It was incorporated in January 2003, with some sources indicating commercial activity from around 2001, and later became part of the Skywind Group.
The business originated in the early 2000s supplying gaming machines to the leisure sector before moving into remote gambling. Around 2007 it launched its first dedicated mobile casino product, focusing on mobile-first slot and casino games. Over time it expanded to operate multiple branded online casino and bingo sites aimed at the UK market.
On 7 June 2022 the company was acquired by Skywind Group (also referred to as Skywind Holdings Limited). Following the acquisition it continued to operate its established remote gambling brands in Great Britain. The company has also stated that it donates a proportion of its profits to a related charitable foundation.
The company holds a Gambling Commission operating licence for remote gambling. Under this authorisation it offers online casino-style games, including slots and related products, and provides remote bingo services to customers in Great Britain.
Its operating licence permits it to manufacture, supply, install or adapt gambling software used in connection with its remote gambling services. The business operates exclusively online and by remote means; it is not licensed for non-remote (land-based) gambling activities.
The Gambling Commission public register records the licence as active. Over time the business has operated multiple remote casino and bingo brands under this single corporate licence, all directed at the British market.
The company has been the subject of several regulatory actions by the Gambling Commission concerning its remote gambling operations.
In January 2019 the Commission announced that the operator would pay £2.2 million in a regulatory settlement for failings related to social responsibility and anti-money laundering controls. The settlement included payments to socially responsible causes and the implementation of remedial measures specified by the regulator.
On 9 March 2022 the Commission published a further regulatory action. The operator received an official warning and was required to pay £3.4 million for additional social responsibility and anti-money laundering failures identified between March 2020 and September 2021. The payment was directed to socially responsible causes in lieu of a financial penalty.
In January 2023 the Commission imposed a £6.1 million financial penalty for continued social responsibility and anti-money laundering failings. This action also covered shortcomings in safer gambling interactions and customer due diligence across several of the company’s brands.
On 31 January 2024 the Gambling Commission announced the suspension of the company’s operating licences to carry on online gambling business in Great Britain, under section 118(2) of the Gambling Act 2005, while a review of its activities took place. During the suspension, the Commission stated that the company was required to continue to allow customers to access their accounts and withdraw funds. The public register subsequently records the operating licence as active, indicating that the suspension was lifted and the business is currently authorised to offer remote gambling services in Great Britain.
In Touch Games Limited
2091
In Touch Games Ltd, IWG Spaces Crossway, 156 Great Charles Street, Birmingham
B3 3HN
United Kingdom
In Touch Games Limited has had its gambling licences suspended due to concerns that they didn't follow important rules about money laundering and fair practices. Although their licences are suspended, players can still access their accounts and withdraw funds. The Gambling Commission is continuing to investigate the company, which may lead to further actions.
Suspension of licences – In Touch Games Limited +
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01 September 2023 +
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An online gambling business has had its licences to operate in Great Britain suspended. +
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The Gambling Commission has suspended the operating licences of In Touch Games Limited (operating licence numbers 002091-R-104264-033, 002091-R-104264-033 and 002091-R-104264-033) as it carries out a review under section 116 of the Gambling Act 2005 (the Act). +
The review and consequent suspension follows concerns that activities may have been carried out contrary to the Act, not in accordance with conditions of their licence and that the Licensee may be unsuitable to carry on the licensed activities. It is suspected the operator failed to follow licence conditions related to money laundering, fair and transparent terms and practices, and reporting key events. +
In accordance with section 118 (2) of the Act the Commission has determined to suspend the above operating licence. +
We have made it clear to the operator that during the course of the suspension we expect it to focus on treating consumers fairly and keeping them fully informed of any developments which impact them. +
The suspension does not prevent the operator from allowing consumers to access their accounts and withdrawing funds. In Touch Games Limited – which operates bonusboss.co.uk, cashmo.co.uk, casino.mfortune.co.uk, casino2020.co.uk, drslot.co.uk, jammymonkey.com, mfortune.co.uk, mrspin.co.uk, pocketwin.co.uk and slotfactory.com – can be contacted through its websites. +
The suspension takes place immediately. +
EDIT: On 5 September 2023 In Touch Games Limited (ITG) surrendered its Gambling Commission operating licence. +
Despite the surrender, and as set out in our Licensing, compliance and enforcement policy, the Commission has the power to continue its investigations into ITG. It will also consider whether any action is needed against those who
In Touch Games Limited was found to have serious issues with their anti-money laundering practices and customer interaction responsibilities. As a result, they have been fined £6,133,310. Players can rest assured that this action won't affect their ability to play, but it's a reminder to keep an eye on their accounts.
The Commission found In Touch Games Limited (the Licensee) had breached: Licence condition 12.1.1 Paragraph 1 Anti-money laundering – Prevention of money laundering and terrorist financing Licence condition 12.1.1 Paragraph 2 Anti-money laundering – Prevention of money laundering and terrorist financing Licence condition 12.1.1 Paragraph 3 Anti-money laundering – Prevention of money laundering and terrorist financing Social responsibility code provision (SRCP) 3.4.1 Customer Interaction - paragraphs 1b, 1c and 2. The failure to comply with an SRCP is a breach of a licence condition of by virtue of section 82(1) of the Gambling Act 2005 (“the Act”). In line with the Commission’s Licensing, compliance and enforcement policy statement, the Indicative sanctions guidance and the Statement of principles for determining financial penalties, the Commission has decided to impose a financial penalty of £6,133,310 under section 121(1) of the Act. Commission Officials note the Licensee co-operated with the Commission and acknowledged the failings identified during the assessment and took immediate remedial action
In Touch Games Limited, which operates several online casinos, has been fined £3.4 million for failing to protect customers and prevent money laundering. They didn't properly monitor players who might have gambling problems and had issues with their marketing practices. As a result, they must also undergo an independent audit to ensure they comply with regulations, but this won't affect your ability to play on their sites.
Regulatory action against In Touch Games +
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17 March 2021 +
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A gambling business is required to undergo extensive auditing after a Gambling Commission assessment revealed social responsibility, money laundering and marketing failures. +
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In Touch Games Limited - which runs bonusboss.co.uk, cashmo.co.uk, casino.mfortune.co.uk, casino2020.co.uk, drslot.co.uk, mfortune.co.uk, mrspin.co.uk, pocketwin.co.uk and slotfactory.com - will also receive an official warning and pay a £3.4M fine for the failures. +
Social responsibility failings included: +
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stating in its Responsible Gambling Team interaction guidance that a bonus may be offered if a customer provides identification +
not putting into effect its policies and procedures for customer interaction for seven customers where it had concerns that a customer’s activity may indicate problem gambling +
not using all relevant sources of information to ensure effective decision making, and to guide and deliver effective customer interactions for those seven customers. If the Licensee had followed its policy it should have given more consideration to placing mandatory limits on customer accounts. +
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Anti-money laundering failings included: +
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having a risk assessment which did not take into account the risk of allowing customers to use a payment provider which also acts as an exchange for crypto-currencies +
neglecting to conduct appropriate levels of Enhanced Customer Due Diligence +
failing to critically review Source of Funds information once it was requested. +
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Fair and transparent terms and practices failings included: +
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not stating in an SMS text the minimum and maximum deposits in an offer’s significant terms +
not stating in an SMS text the time limit for which the bonus offer could be claimed. +
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As part of a new licence condition In Touch Games shall, at its own expense, instruct a firm of independent auditors to carry out an audit th