🎰 Merkur Slots UK Limited

Action Details:

Following an investigation outside of a licence review, the Gambling Commission (“the Commission”) found that Merkur Slots UK Limited (“the Licensee”) breached:  Social Responsibility Code Provision (“SRCP”) 3.4.1 (1) (a) and (b) – Premises-based customer interactionThe failure to comply with a SRCP is a breach of a licence condition by virtue of section 82(1) of the Gambling Act 2005 (“the Act”).In line with the Commission’s Licensing, compliance and enforcement policy statement and the Statement of principles for determining financial penalties, the Commission has decided to impose a financial penalty of £95,450 under section 121(1) of the Act.Commission Officials acknowledge that the Licensee has co-operated with the Commission throughout the investigation. The Commission also notes the Licensee had, and continues to have, policies and procedures in place regarding SRCP 3.4.1, and that the failure was due to premises staff not implementing the policies and procedures effectively. The Licensee has taken remedial action to address this issue.