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🎲 Merkur Slots UK Limited
Account Number: 3266
Merkur Slots UK Limited is a UKGC-licensed gambling operator. Merkur Slots UK Limited has 1 regulatory action on record with the UK Gambling Commission.
🏢 Business Information
Merkur Slots UK Limited
3266
📍 Address Information
Cashino Gaming Limited, Seebeck Place, Knowlhill, MILTON KEYNES
MK5 8FR
United Kingdom
📋 Licence Types
⚠️ Regulatory Actions
What This Means:
Merkur Slots UK Limited was found to have failed in their responsibility to properly interact with customers at their premises, which is a requirement for their licence. As a result, they have been fined £95,450. Players can rest assured that this issue won't affect their ability to play, as the company is taking steps to improve their customer interaction practices.
View Official Details
Following an investigation outside of a licence review, the Gambling Commission (“the Commission”) found that Merkur Slots UK Limited (“the Licensee”) breached: Social Responsibility Code Provision (“SRCP”) 3.4.1 (1) (a) and (b) – Premises-based customer interaction The failure to comply with a SRCP is a breach of a licence condition by virtue of section 82(1) of the Gambling Act 2005 (“the Act”). In line with the Commission’s Licensing, compliance and enforcement policy statement and the Statement of principles for determining financial penalties, the Commission has decided to impose a financial penalty of £95,450 under section 121(1) of the Act. Commission Officials acknowledge that the Licensee has co-operated with the Commission throughout the investigation. The Commission also notes the Licensee had, and continues to have, policies and procedures in place regarding SRCP 3.4.1, and that the failure was due to premises staff not implementing the policies and procedures effectively. The Licensee has taken remedial action to address this issue.