🎲 Petfre (Gibraltar) Limited

£240,000 fine for Petfre (Gibraltar) Limited +

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01 October 2025 +

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A gambling business will pay a £240,000 penalty following a regulatory finding that features in some of its online slot games breached industry standards. +

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Petfre (Gibraltar) Limited – which runs betfred.com and oddsking.com – operated a selection of slot games which failed to meet the requirements of the Remote Technical Standards (RTS). Failings included hosting games which failed to display the consumer’s net position and games which celebrated losses as wins. +

The Commission’s RTS states all gaming sessions must clearly display a customer’s net position. It also states a gambling system must not celebrate a return which is less than or equal to the total stake gambled +

The Commission had concerns about the fairness of celebratory effects when a consumer was in an overall losing position, noting that they may negatively impact a player's ability to interpret their gameplay accurately and make informed choices. +

The Licensee took immediate action and promptly decommissioned all affected games. +

This is the second time Petfre (Gibraltar) Limited has faced regulatory action – in 2022 the operator was fined £2.87 million for social responsibility and anti-money laundering failures. +

John Pierce, Commission Director of Enforcement, said: “Features that impair a consumer’s ability to make informed decisions are not appropriate and pose a clear risk. +

“While we acknowledge the operator acted swiftly to remove the affected games, this enforcement action should serve as a clear signal to the wider industry to review and strengthen their compliance practices — and to ensure that gameplay is fair and consumers are not exposed to unnecessary risk." +

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Last updated: 1 October 2025 +

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Following an investigation into a key event submitted by Petfre (Gibraltar) Limited (“the Licensee”), the Commission found that the Licensee: breached licence condition (“LC”) 2.3.1 – Technical standards. In line with the Commission’s Licensing, compliance and enforcement policy statement and the Statement of principles for determining financial penalties, the Commission has decided to: impose a financial penalty of £240,000 under section 121(1) of the Act. Commission Officials note that the Licensee identified the breach and proactively reported it to the Commission. The Licensee took immediate remedial action to address the identified issues and co-operated with the Commission throughout the investigation.