🎲 Platinum Gaming Limited

£10m fine for online operator Platinum Gaming Limited +

+

+

+

+

22 October 2025 +

+

+

+

+

+

A gambling business will pay a £10 million penalty after a Gambling Commission investigation revealed Anti-Money Laundering (AML) and social responsibility failings. +

+

+

Platinum Gaming Limited – which operates unibet.co.uk and uk.bingo.com – will also receive a warning and have to undergo a third-party audit to ensure it is effectively implementing its anti-money laundering and safer gambling policies, procedures and controls. +

Social responsibility failures included: +

+

employing a customer interaction system which failed to identify a player as at risk of harm despite the player losing £5,000 within 24 hours of registration and going on to lose more than £16,000 in less than three months. +

not interacting with a consumer who lost over £31,000 within nine months, hit their monthly loss limit on six occasions, and demonstrated markers of harm associated with high velocity gambling. +

not identifying a consumer who exceeded their £2,500 loss limit within 16 minutes of registering their account as potentially being at risk of harm. The operator also failed to identify binge gambling. +

not interacting with a customer during a 23-day period in which they staked £73,000 and lost £4,100. +

+

Anti-money laundering failures included: +

+

the Licensee’s money laundering/terrorist financing risk assessment failed to take into account customers whose account(s) had been closed by the Licensee due to money laundering or terrorist funding concerns prior to 2023. This enabled some customers whose accounts had been blocked to open new accounts and gamble. +

the AML policy in place at the time lacked clarity around the level of customer due-diligence and enhanced customer due-diligence measures conducted and how this was determined by the level of risk displayed by a customer. +

despite being covered in the Licensee’s ri

Following a review of the operating licence of Platinum Gaming Limited (the Licensee), the Commission found that between January 2023 and May 2024 the Licensee: Breached paragraphs 1, 2 and 3 of Licence condition 12.1.1: Anti-money laundering - Prevention of money laundering and terrorist financing. Breached Licence condition 12.1.2 – Anti-money laundering measures for operators based in foreign jurisdictions. Failed to comply with paragraphs 1,2,4,5,7,9,11 & 12 of Social Responsibility Code Provision (“SRCP”) 3.4.3: Customer Interaction. In line with the Commission’s Licensing, compliance and enforcement policy statement, the Indicative sanctions guidance, and the Statement of principles for determining financial penalties, the Commission has decided to: impose a warning under section 117 (1)(a) of the Gambling Act 2005 (the Act);impose a financial penalty of £10,000,000; and,  attach an additional condition to the Licensee’s operating licence under section 117(1)(b) of the Act. The Licensee co-operated with the Commission throughout the investigation.

Press release +

+

+

Gambling Commission fines 32Red and Platinum Gaming £7.1m +

+

+

+

+

23 March 2023 +

+

+

+

+

+

Two online operators 32Red Limited and Platinum Gaming Limited, both part of Kindred Group plc, will pay a £7.1 million penalty for social responsibility and anti-money laundering failures. +

+

+

32Red Limited, which runs 32red.com, will pay £4,195,655 whilst Platinum Gaming Limited, which runs unibet.co.uk, will pay £2,937,599. +

Both have also received an official warning following a Commission investigation. +

Social responsibility failures included: +

+

32Red customer gambling session times should have prompted earlier identification of customers who may have been experiencing gambling related harm. +

32Red controls were not effective as they failed to identify and protect potential problem gamblers. For example, one customer was allowed to deposit £43,000 and lose £36,000 within seven days. +

Customer interactions at 32Red were being carried out and logged, however it was found that they were superficial and lacked depth and probing, with the operator settling for customer assurances that they were comfortable with their level of gambling and that they could afford it. +

Platinum Gaming failed to have effective policies and procedures designed to identify separate accounts held by the same individual. For example, self-excluded or blocked customers were able to register on Platinum Gaming after being blocked or self-excluded on the 32Red platform. +

Platinum Gaming failed to identify and interact with customers who may have been experiencing harms associated with gambling. +

+

Anti-money laundering failures included: +

+

32Red failed to thoroughly implement the measures described by the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer Regulations 2017). +

The customer account reviews identified that financial triggers for An

Following a review of the operating licence undertaken against Platinum Gaming Limited (the Licensee), the Commission found that the Licensee: breached paragraphs 1, 2 and 3 of licence condition 12.1.1. Anti-Money Laundering (AML) – Prevention of money laundering and terrorist financing.breached licence condition 12.1.2 - AML - Measures for operators based in foreign jurisdictions. • failed to comply with paragraphs 1 and 2 of social responsibility code of practice (SRCP) 3.4.1 - Customer Interaction.Failed to comply with SRCP 3.9.1 (Identification of individual customers). In line with the Commission’s Licensing, compliance and enforcement policy statement, the Indicative sanctions guidance and the Statement of principles for determining financial penalties, the Commission has decided to: impose a warning under section 117 (a) of the Gambling Act 2005 (the Act)impose a financial penalty of £2,937,599. The Licensee co-operated with the Commission throughout the investigation and took corrective steps to address the identified failings.