🎲 PPB Entertainment Limited

Paddy Power Betfair to pay £2m for regulatory failures +

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17 December 2025 +

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Paddy Power Betfair is to pay £2 million after a Commission investigation revealed social responsibility failures relating to customer interaction. +

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Four remote operators, trading under the names Paddy Power and Betfair, will pay the money as part of a settlement with the Commission: +

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PPB Entertainment Limited +

PPB Counterparty Services Limited +

Betfair Casino Limited +

TSE Malta LP. +

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Social responsibility failures included: +

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systems the licensees had in place were not sensitive enough to identify indicators of harm with one customer depositing £12,000 during a 15-day period before being identified for review and another depositing £25,000 in 25 days before being interacted with +

another customer lost £12,300 in five weeks before being identified for an interaction +

one customer staked £86,000 over a 16-day period during which time they lost £6,000. Despite the high velocity of spend, no manual review of the account took place +

one customer displayed concerning behaviour in terms of intense spikes in activity without interaction, with their longest session throughout a 17-day period being 7 hours and 46 minutes during which they placed over 300 bets amounting to £20,000. Their gambling behaviour was only identified as an indicator of harm after hitting a loss trigger at which time the account was manually reviewed.+

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This is the second time Paddy Power Betfair has faced regulatory action – in 2023 the operator was fined £490,000 for marketing to vulnerable consumers. +

The Commission is encouraging all gambling operators take account of the failings identified in this investigation to ensure industry learning. +

John Pierce, Commission Director of Enforcement, said: “This £2 million settlement reflects the seriousness of the failings identified and the importance of meeting social responsibility and