🎲 Stakelogic BV

An investigation was commenced, outside of a section 116 licence review, following the submission of a Key Event by Stakelogic BV (“the Licensee”). The Licensee reported to the Commission that one of the online slots games it offered to GB consumers was not compliant with a Responsible Product Design Remote Technical Standard (RTS) requiring there to be a minimum of 2.5 seconds from the time a game is started until the next game cycle can be commenced. The Licensee had corrected the fault by the time it had informed the Commission. The Commission requested further information from the Licensee to ascertain the scope of the failing and the cause. The investigation found that: the Licensee failed to comply with Licence Condition (LC) 2.3.1 – specifically RTS requirement 14D between 31 October 2021* and 30 October 2025**a further 15 games were not compliant with RTS requirement 14D, however by smaller margins. The Licensee made the decision to disable all games available to the GB market as soon as the scope of the issues became clearthe errors arose due to the Licensee’s practice of conducting timing checks with a manual stopwatch. The practice of utilising a stopwatch to measure small time intervals is open to significant inaccuracythe internal processes, procedures and controls fell short of the standards reasonably expected of licensees, particularly relating to quality assurance testing and internal incident management. Based on the remedial action taken by the Licensee and in line with our Statement of Principles for Licensing and regulation, the Licensee will make a total payment in lieu of a financial penalty of £122,835. Further information about this case can be found on the Gambling Commission’s public statement, which can be found here: Stakelogic BV Public Statement * Date RTS 14D requirement was introduced ** Date all GB games were disabled