🎲 Taichi Tech Limited

Taichi Tech Limited fined £170,000 for unfair terms and conditions +

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03 July 2025 +

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An online gambling business has been fined £170,000 for regulatory failures including the use of unfair terms and conditions. +

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Taichi Tech Limited – trading as Fafabet – will also have to undergo a third-party audit to ensure it is effectively implementing its anti-money laundering and safer gambling policies, procedures and controls. +

A Commission investigation revealed Taichi Tech Limited had stated that: ‘Fafabet have the right at their own discretion to close accounts or forfeit winnings’ within their bonus terms for new casino promotions. +

The Gambling Commission's investigation concluded that Taichi Tech Limited breached the fair and open licensing condition by including a discretionary term allowing the operator to close customer accounts or forfeit winnings without clear justification. Such terms lack transparency and may lead to unfair outcomes for consumers. +

The Consumer Rights Act 2015 (CRA) is the general consumer protection legislation, and it is explicitly referenced within the Licence Conditions and Codes of Practice (LCCP) that gambling companies must follow. The LCCP requires licensees to ensure that their terms and practices are fair, clear, and do not breach consumer protection law. Operators must therefore have regard to the CRA as part of their overall compliance obligations under the LCCP. +

The investigation also found failures relating to anti-money laundering and social responsibility breaches. +

Examples included: +

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some customers were able to gamble large sums within a short period of time, despite the operator holding limited customer information +

in certain cases, individuals exhibiting potential markers of harm — such as high-velocity spending over short periods — received insufficient customer interaction from the operator +

where safer gambling emails were

Following a review of the operating licence undertaken against Taichi Tech Limited t/a Fafabet (“the Licensee”) the Commission found that the Licensee: Breached paragraph 1 of Licence Condition 7.1.1 - Fair and Transparent terms and practicesBreached paragraphs 2 and 3 of Licence Condition 12.1.1 - Prevention of money laundering and terrorist financingFailed to comply with paragraphs 1, 4, 5, 8, 9, 11, 12 and 13 of social responsibility code provision 3.4.1 - Remote Customer Interaction  Failed to comply with paragraph 2 of social responsibility code provision 5.1.9 - Other marketing requirements.  In addition, Officials consider the Licensee failed to adequately consider Ordinary Code Provision 2.1.1 - Anti Money Laundering Casino. Failure to comply with a social responsibility code provision is a breach of a licence condition by virtue of section 82(1) of the Gambling Act 2005. In line with the Commission’s Licensing, compliance and enforcement policy statement, the Indicative sanctions guidance and the Statement of principles for determining financial penalties, the Commission has decided to: attach an additional condition to the Licensee’s operating licence under section 117(1)(b) of the Act requiring the Licensee to conduct a third-party audit within 12 months of the conclusion of the review, to examine whether the Licensee is effectively implementing its anti-money laundering and social responsibility policies, procedures and controls;impose a financial penalty of £170,000 under section 121 of the Act. The Licensee co-operated with the Commission throughout the investigation and took corrective steps to address the identified failings.