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⚠️ Regulatory Actions

Browse all regulatory actions taken by the UK Gambling Commission against licensed operators.

Showing 139 regulatory actions

Clacton Pier Company Limited
10 October 2024
Sanction
Outcomes: Financial penalty

Clacton Pier Company Limited failed to submit important regulatory information on time, which is a breach of their licence conditions. As a result, they have been fined £450.00, but players can rest assured this won't affect their ability to play at the venue.

DK Crown Holdings Inc
12 September 2024
Sanction
Outcomes: Financial penalty

DK Crown Holdings Inc was fined £28,750 for failing to properly manage self-exclusion measures, which are designed to help players avoid gambling when they need to. The company reported the issue themselves and took quick action to fix it, so this incident shouldn't affect your ability to play with them. Players can continue to monitor their accounts as usual.

888 UK Limited
19 August 2024
Sanction
Outcomes: Financial penalty

888 UK Limited was fined £23,000 for breaching rules about using credit cards for gambling. They reported the issue themselves and quickly took steps to fix it. This action won't affect your ability to play, but it's a reminder to always check how you're funding your gambling activities.

Jungle X UK Limited
26 July 2024
Sanction
Outcomes: Financial penalty and Warning

Jungle X UK Limited, trading as Jungle, was found to have serious issues with their anti-money laundering practices, customer interactions, and fair terms for players. As a result, they received a warning and were fined £11,550. This action won't affect your ability to play, but it's a reminder for players to stay aware of their accounts and the terms of service.

GiveCircle Limited
25 April 2024
Sanction
Outcomes: Warning

GiveCircle Limited received a formal warning from the Gambling Commission after it failed to meet technical standards required for its operating licence. The company cooperated with the investigation and made quick improvements to fix the issues. This action won't affect your ability to play, but it's a reminder for players to stay informed about the companies they use.

Hillside (UK Sports) ENC
4 April 2024
Settlement
Outcomes: Payment in lieu of financial penalty;239085, Commission costs;15685 and Public statement

Hillside (UK Sports) ENC failed to properly prevent money laundering and protect customers from gambling harm between 2021 and 2022. As a result, they have agreed to pay £239,085 instead of a financial penalty, along with covering £15,685 in regulatory costs. Players can continue to use their services, but should stay aware of their accounts and any updates from the company.

Hillside (UK Gaming) ENC
4 April 2024
Settlement
Outcomes: Payment in lieu of financial penalty;343035, Commission costs;15685 and Public statement

Hillside (UK Gaming) ENC was found to have serious issues with their processes for preventing money laundering and protecting players from gambling harm between May 2021 and September 2022. As a result, they will pay £343,035 instead of a financial penalty, along with £15,685 in costs, and a public statement will be issued about the case. This action won't affect your ability to play, but it's a reminder for players to stay aware of their accounts and gambling habits.

Everymatrix Technology (UK) Limited
3 April 2024
Sanction
Outcomes: Financial penalty

Everymatrix Technology (UK) Limited was found to have breached rules related to anti-money laundering and fair customer practices. As a result, they have been fined £29,237. Players can rest assured that this action won't affect their ability to play, but it's a reminder to stay aware of the company's practices.

SCHLEP Games, Inc.
19 January 2024
Sanction
Outcomes: Warning

Schlep Games, Inc. failed to register with GAMSTOP, the national self-exclusion scheme, which is a requirement for gambling companies to help players who want to limit their gambling. As a result, they received a formal warning from the Gambling Commission but no financial penalty. This action won't affect your ability to play, but it's a reminder for players to monitor their accounts and ensure they have the tools they need for responsible gambling.

Outcomes: Financial penalty - £6

Gamesys Operations Limited has been fined £6 million for failing to protect customers from gambling harm and for not properly preventing money laundering. The company didn't identify at-risk customers quickly enough and failed to interact appropriately with them, allowing significant losses without intervention. Players can continue to use their services, but should keep an eye on their accounts and gambling habits.

Leisure Electronics Limited
15 December 2023
Sanction
Outcomes: Warning

Leisure Electronics Limited was found to have not followed rules about participating in the national self-exclusion scheme, which helps players who want to take a break from gambling. As a result, they received a formal warning from the Gambling Commission. This action won't affect your ability to play, but it's a reminder for all operators to prioritise player safety.

Gamesys Operations Limited
22 November 2023
Sanction
Outcomes: Financial penalty, Conditions attached to the licence, Financial penalty and Warning

Gamesys Operations Limited was found to have failed in their anti-money laundering practices and customer interaction responsibilities between November 2021 and July 2022. As a result, they received a fine of £6,071,292, a warning, and additional conditions added to their operating licence. Players can rest assured that this action will not affect their ability to play on the site.

Kalooki Sportsbook Limited
14 November 2023
Sanction
Outcomes: Warning

Kalooki Sportsbook Limited was found to have poor information security measures, which did not meet the required technical standards. As a result, they received a formal warning from the Gambling Commission but no financial penalty. Players can continue to use their services, but it's a reminder to keep an eye on their accounts for security.

Lindar Media Limited
20 September 2023
Settlement
Outcomes: Divestment;50947, Payment in lieu of financial penalty;690947, Commission costs and Public statement

Lindar Media Limited was found to have serious failings in preventing money laundering and protecting customers from gambling harm between July 2021 and September 2022. As a result, they have agreed to pay £690,947 and will face stricter licence conditions moving forward. This action won't affect your ability to play, but it's a reminder for players to stay aware of their accounts and gambling habits.

In Touch Games Limited
1 September 2023
Regulatory action
Outcomes: Regulatory action

In Touch Games Limited has had its gambling licences suspended due to concerns that they didn't follow important rules about money laundering and fair practices. Although their licences are suspended, players can still access their accounts and withdraw funds. The Gambling Commission is continuing to investigate the company, which may lead to further actions.

Shaftesbury Casino Limited
19 July 2023
Sanction
Outcomes: Warning

Shaftesbury Casino Limited was issued a warning by the Gambling Commission for failing to cooperate and provide important information about their operations. They stopped making agreed payments to a charity without notifying the Commission, which raised concerns about their compliance. This action won't affect your ability to play, but it's a reminder for players to keep an eye on their accounts and the companies they choose to gamble with.

Done Brothers (Cash Betting) Limited
18 July 2023
Settlement
Outcomes: Divestment;1052717, Payment in lieu of financial penalty;3250000 and Public statement

Done Brothers (Cash Betting) Limited was found to have serious shortcomings in their processes for promoting safer gambling and preventing money laundering between January 2021 and December 2022. As a result, they have agreed to pay £3,250,000, which includes a divestment of £1,052,717, and they will need to improve their practices. This action won't affect your ability to play, but it's a reminder to stay aware of your gambling habits.

Gambling business Star Racing Limited
13 July 2023
Financial penalty
Outcomes: Financial penalty - £594,000

Star Racing Limited, trading as Star Sports, has been fined £594,000 for failing to properly prevent money laundering and protect customers. They did not have effective measures in place to check where customers' money was coming from and did not adequately assess the risks to their customers. This penalty won't affect your ability to play, but it's a reminder for players to stay aware of their accounts and responsible gambling practices.

Videoslots Limited
15 June 2023
Settlement
Outcomes: Divestment;494841, Commission costs;11308, Public statement and Payment in lieu of financial penalty;1505158

Videoslots Limited was found to have serious issues with its processes for preventing money laundering and protecting players from gambling harm. As a result, they have agreed to pay £2 million instead of a financial penalty, along with additional costs of £11,308, and will need to make changes to their operations. This action won't affect your ability to play, but it's a reminder to stay aware of how operators manage your safety and security.

LEBOM Limited
12 June 2023
Sanction
Outcomes: Warning

LEBOM Limited was found to have failed to join the national self-exclusion scheme, which helps players avoid gambling, and did not provide required information to the Gambling Commission on time. As a result, they received a formal warning but no financial penalty. This action won't affect your ability to play, but it's a reminder for companies to follow the rules that protect players.

DZBT Limited
1 June 2023
Sanction
Outcomes: Financial penalty

DZBT Limited failed to properly manage self-exclusion procedures, meaning they didn't stop customers who had opted out from gambling or receiving marketing materials. As a result, they were fined £700 and had to give up £3,638.20 in earnings linked to these issues. This action won't affect your ability to play, but it's a reminder for players to keep an eye on their accounts and self-exclusion status.

Skill On Net Limited
23 May 2023
Settlement
Outcomes: Payment in lieu of financial penalty;305150, Public statement, Commission costs;9079, Other action, Payment in lieu of financial penalty;199500 and Divestment;105650

Skill On Net Limited was found to have serious shortcomings in their safer gambling and anti-money laundering processes between January 2021 and December 2022. As a result, they agreed to pay a total of £305,150, which includes a fine and costs, and must undergo an independent audit of their policies within the next year. This action won't affect your ability to play, but it's a reminder for players to stay aware of their accounts and gambling habits.

PPB Counterparty Services Limited
9 May 2023
Sanction
Outcomes: Financial penalty

PPB Counterparty Services Limited mistakenly sent marketing notifications to customers who had self-excluded from their services, which is against the rules. As a result, they were fined £490,000 and must have an independent audit of their marketing processes. This incident should not affect your ability to play, and there have been no complaints from customers regarding this issue.

Gambling operator TGP Europe Limited
5 April 2023
Financial penalty
Outcomes: Financial penalty - £316,250

TGP Europe Limited has been fined £316,250 for failing to properly handle anti-money laundering measures and for not protecting customers who showed signs of gambling problems. They allowed customers to keep gambling after receiving multiple warnings and relied too much on automated systems instead of personal interactions. As a result, they will also receive an official warning and have new conditions added to their licence to improve their practices, but this won't affect your ability to play on their sites.

Star Racing Limited
4 April 2023
Sanction
Outcomes: Conditions attached to the licence, Financial penalty and Warning

Star Racing Limited failed to follow important rules designed to prevent money laundering and protect customers from gambling-related harm. As a result, they have been fined £594,000, received a warning, and will have new conditions added to their operating licence. This action won't affect your ability to play, but it's a reminder to stay aware of how operators manage your accounts.