⚠️ Regulatory Actions
Browse all regulatory actions taken by the UK Gambling Commission against licensed operators.
Showing 139 regulatory actions
BV Gaming Limited, which operates BetVictor and other gambling sites, has been fined £2 million for failing to meet important rules on fairness, social responsibility, and preventing money laundering. This fine will go towards efforts to reduce gambling harm. Players can continue to use their accounts, but should stay aware of the importance of safe gambling practices.
Genesis Global Limited, which operates several online casinos, was fined £3.8 million and faced a licence suspension for failing to protect customers and prevent money laundering. They did not take proper action when a customer spent £245,000 despite earning only £30,000 a year, and another lost £197,000 without adequate checks. Players can continue to use their services, but they should keep an eye on their accounts and gambling habits.
Rank Digital Gaming (Alderney) Limited, which operates several online casinos, has been fined £700,557 for failing to meet social responsibility standards. This means they didn't do enough to protect players from gambling harm. Players can rest assured that this action won't affect their ability to play at these sites, but it's a reminder to stay aware of responsible gambling practices.
Greentube Alderney Limited has been fined £685,000 for failing to protect customers from gambling harm and not properly preventing money laundering between December 2019 and November 2020. They will also undergo independent audits to address these issues. Players can continue to use their services, but should stay aware of their accounts and any updates from the company.
VGC Leeds Limited, trading as Global Gaming Ventures, has been fined £450,000 for failing to properly manage customers who were at risk of money laundering and gambling-related harm. This action is part of the Gambling Commission's efforts to ensure safer gambling practices. Players can rest assured that this won't affect their ability to play at the casino, but they should remain vigilant about their accounts.
PlayerFT Limited, which operates as Fiveyards, had its gambling licence suspended because it failed to comply with important regulations, specifically not integrating with the national self-exclusion scheme, GAMSTOP. As a result, players can still access their accounts and withdraw funds, but the company is under scrutiny to ensure fair treatment of customers. On 8 July 2021, PlayerFT surrendered its operating licence altogether.
Lottery England Limited has had its operating licence suspended due to concerns that they were not following the rules set out in the Gambling Act. This means they cannot operate until the review is complete. Players can continue to play with other licensed operators, and there should be no impact on their ability to access their accounts.
Nektan (Gibraltar) Limited has had its operating licence suspended because the Gambling Commission believes the company has not followed the rules and is not suitable to operate. This suspension means they cannot offer gambling services on their websites, but they are still required to pay out any winnings to players. Players should be aware that this situation does not affect their ability to receive their funds.
In Touch Games Limited, which operates several online casinos, has been fined £3.4 million for failing to protect customers and prevent money laundering. They didn't properly monitor players who might have gambling problems and had issues with their marketing practices. As a result, they must also undergo an independent audit to ensure they comply with regulations, but this won't affect your ability to play on their sites.
BetIndex Limited, operating as Football Index, has had its licence suspended by the Gambling Commission due to concerns that it was not following the rules of its licence and may not be suitable to operate. This suspension is part of an ongoing investigation, but players can still contact Football Index through their website for updates. Your ability to play is not directly affected at this time, but it's important to stay informed about any developments.
BGO Entertainment Limited failed to properly protect customers showing signs of problem gambling and didn't have strong enough measures to prevent money laundering. As a result, the Gambling Commission has imposed tougher conditions on their licence, requiring them to improve their practices. This action won't affect your ability to play, but it's a reminder for players to stay aware of their gambling habits.
Media Entertainments Limited, which operates Lotteries.com, has had its licence suspended due to serious issues with anti-money laundering practices and social responsibility. This means they can no longer offer remote casino games or betting services. Players can still access their accounts and withdraw any funds, and they should reach out to the company directly if they have any questions.
Stakers Limited has had its gambling licence suspended due to several compliance issues and complaints. This means they can no longer offer services on their website while the investigation is ongoing. Players should not place any bets and can access their accounts to withdraw funds; for any questions, they should contact Stakers directly.
Addison Global Limited, which operates the Moplay website, has had its gambling licence suspended due to concerns that it breached licence conditions and may not be suitable to continue its activities. As a result, they are currently unable to offer gambling services or process withdrawals for players. If you have an account with Moplay, it's important to monitor your situation, as the company is in financial difficulties and has gone into liquidation.