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⚠️ Regulatory Actions

Browse all regulatory actions taken by the UK Gambling Commission against licensed operators.

Showing 151 regulatory actions

bet-at-home.com Internet Limited
7 July 2022
Regulatory action
Outcomes: Regulatory action

Bet-at-home.com Internet Limited has had its operating licence suspended due to concerns about its compliance with gambling regulations, particularly regarding social responsibility and anti-money laundering practices. While the company is under review, players can still access their accounts and withdraw funds. This suspension is a reminder for players to stay informed about any updates from the operator.

Goldchip Limited
17 May 2022
Regulatory action
Outcomes: Regulatory action

Goldchip Limited has had its operating licence suspended due to concerns that it may not have followed gambling laws and regulations, particularly regarding social responsibility and anti-money laundering. While the company is under review, players can still access their accounts and withdraw funds. This suspension is an important reminder for players to stay informed about any updates from Goldchip.

Outcomes: Regulatory action - £675,000

Jumpman Gaming Limited has been fined £500,000 for failing to meet social responsibility and anti-money laundering standards. This means they didn't do enough to protect players and prevent illegal activities. Players can rest assured that this action won't affect their ability to play on the site, but it's a reminder to stay aware of their accounts.

Outcomes: Regulatory action - £675,000

Jumpman Gaming Limited has been fined £500,000 for failing to meet social responsibility and anti-money laundering requirements. This action is part of a total £675,000 settlement involving two companies, aimed at improving gambling safety. Players can continue to use their services, but should stay aware of their accounts and the importance of responsible gambling.

Outcomes: Regulatory action - £675,000

Jumpman Gaming Limited was fined £500,000 for failing to meet social responsibility and anti-money laundering requirements. This action is part of a total £675,000 penalty involving two companies, aimed at ensuring safer gambling practices. Players can continue to use their services, but should stay aware of their account activity.

Outcomes: Financial penalty - £3.15

Camelot UK Limited has been fined £3.15 million by the Gambling Commission for several issues with their National Lottery mobile app. These included incorrectly telling nearly 20,000 players that winning tickets were losers, charging over 22,000 players for duplicate tickets, and sending marketing messages to users who had self-excluded or were at risk of gambling harm. The fine will go to good causes, and players can rest assured that their ability to play the National Lottery remains unaffected.

Online gambling business Bonne Terre Limited
9 March 2022
Financial penalty
Outcomes: Financial penalty - £1.17

Online gambling company Bonne Terre Limited, trading as Sky Betting and Gaming, has been fined £1.17 million for sending promotional emails to customers who had chosen to self-exclude or unsubscribe from marketing. This breach of regulations aimed at protecting vulnerable players highlights the importance of responsible gambling practices. Players can rest assured that this action does not affect their ability to play, but it serves as a reminder to monitor their accounts and ensure their preferences are respected.

UK Limited
1 March 2022
Financial penalty
Outcomes: Financial penalty - £9

888 UK Limited has been fined £9.4 million for failing to protect vulnerable customers and not properly checking for money laundering risks. This is their second major penalty, following a previous fine in 2017 for similar issues. Players can continue to use their services, but should stay aware of their accounts and any responsible gambling measures in place.

BV Gaming Limited
24 February 2022
Regulatory action
Outcomes: Regulatory action - £2

BV Gaming Limited, which operates BetVictor and other gambling sites, has been fined £2 million for failing to meet important rules on fairness, social responsibility, and preventing money laundering. This fine will go towards efforts to reduce gambling harm. Players can continue to use their accounts, but should stay aware of the importance of safe gambling practices.

Genesis Global Limited
27 January 2022
Financial penalty
Outcomes: Financial penalty - £3

Genesis Global Limited, which operates several online casinos, was fined £3.8 million and faced a licence suspension for failing to protect customers and prevent money laundering. They did not take proper action when a customer spent £245,000 despite earning only £30,000 a year, and another lost £197,000 without adequate checks. Players can continue to use their services, but they should keep an eye on their accounts and gambling habits.

Outcomes: Regulatory action

Rank Digital Gaming (Alderney) Limited, which operates several online casinos, has been fined £700,557 for failing to meet social responsibility standards. This means they didn't do enough to protect players from gambling harm. Players can rest assured that this action won't affect their ability to play at these sites, but it's a reminder to stay aware of responsible gambling practices.

Outcomes: Regulatory action

Rank Digital Gaming, which operates several online casinos, has been fined £700,557 for failing to meet social responsibility standards. This means they didn't do enough to protect players from gambling harm. Players can rest assured that this action won't affect their ability to play at these sites, but it's a reminder to stay aware of responsible gambling practices.

Outcomes: Regulatory action

Rank Digital Gaming (Alderney) Limited, which operates several online casinos, has been fined £700,557 for failing to meet social responsibility standards. This means they didn't do enough to protect players from gambling harm. The fine will go towards efforts to reduce gambling-related issues, but it won't affect your ability to play at their sites.

Regulatory action against Greentube Alderney Limited
2 December 2021
Regulatory action
Outcomes: Regulatory action

Greentube Alderney Limited has been fined £685,000 for failing to protect customers from gambling harm and not properly preventing money laundering between December 2019 and November 2020. They will also undergo independent audits to address these issues. Players can continue to use their services, but should stay aware of their accounts and any updates from the company.

Outcomes: Regulatory action

VGC Leeds Limited, operating as Global Gaming Ventures, has been fined £450,000 after the Gambling Commission found they failed to properly manage risks related to money laundering and protect vulnerable customers. This regulatory action highlights the importance of responsible gambling practices, but it won't affect your ability to play at their casino. Players should remain vigilant and monitor their accounts for any unusual activity.

Outcomes: Regulatory action

VGC Leeds Limited, trading as Global Gaming Ventures, has been fined £450,000 for failing to properly manage customers who were at risk of money laundering and gambling-related harm. This action is part of the Gambling Commission's efforts to ensure safer gambling practices. Players can rest assured that this won't affect their ability to play at the casino, but they should remain vigilant about their accounts.

Outcomes: Regulatory action

VGC Leeds Limited, operating as Global Gaming Ventures, has been fined £450,000 for failing to properly manage customers at risk of money laundering and gambling-related harm. This action highlights the importance of consumer protection in the gambling industry. Players can rest assured that this won't affect their ability to play, but they should stay vigilant about their accounts.

PlayerFT Limited
2 July 2021
Regulatory action
Outcomes: Regulatory action

PlayerFT Limited, which operates as Fiveyards, had its gambling licence suspended because it failed to comply with important regulations, specifically not integrating with the national self-exclusion scheme, GAMSTOP. As a result, players can still access their accounts and withdraw funds, but the company is under scrutiny to ensure fair treatment of customers. On 8 July 2021, PlayerFT surrendered its operating licence altogether.

Lottery England Limited
14 May 2021
Regulatory action
Outcomes: Regulatory action

Lottery England Limited has had its operating licence suspended due to concerns that they were not following the rules set out in the Gambling Act. This means they cannot operate until the review is complete. Players can continue to play with other licensed operators, and there should be no impact on their ability to access their accounts.

Nektan (Gibraltar) Limited
29 April 2021
Regulatory action
Outcomes: Regulatory action

Nektan (Gibraltar) Limited has had its operating licence suspended because the Gambling Commission believes the company has not followed the rules and is not suitable to operate. This suspension means they cannot offer gambling services on their websites, but they are still required to pay out any winnings to players. Players should be aware that this situation does not affect their ability to receive their funds.

In Touch Games Limited
17 March 2021
Regulatory action
Outcomes: Regulatory action

In Touch Games Limited, which operates several online casinos, has been fined £3.4 million for failing to protect customers and prevent money laundering. They didn't properly monitor players who might have gambling problems and had issues with their marketing practices. As a result, they must also undergo an independent audit to ensure they comply with regulations, but this won't affect your ability to play on their sites.

Suspension of licence - BetIndex Limited
12 March 2021
Regulatory action
Outcomes: Regulatory action

BetIndex Limited, operating as Football Index, has had its licence suspended by the Gambling Commission due to concerns that it was not following the rules of its licence and may not be suitable to operate. This suspension is part of an ongoing investigation, but players can still contact Football Index through their website for updates. Your ability to play is not directly affected at this time, but it's important to stay informed about any developments.

BGO Entertainment Limited
28 October 2020
Regulatory action
Outcomes: Regulatory action

BGO Entertainment Limited failed to properly protect customers showing signs of problem gambling and didn't have strong enough measures to prevent money laundering. As a result, the Gambling Commission has imposed tougher conditions on their licence, requiring them to improve their practices. This action won't affect your ability to play, but it's a reminder for players to stay aware of their gambling habits.

Media Entertainments Limited
17 March 2020
Regulatory action
Outcomes: Regulatory action

Media Entertainments Limited, which operates Lotteries.com, has had its licence suspended due to serious issues with anti-money laundering practices and social responsibility. This means they can no longer offer remote casino games or betting services. Players can still access their accounts and withdraw any funds, and they should reach out to the company directly if they have any questions.

Stakers Limited
5 March 2020
Regulatory action
Outcomes: Regulatory action

Stakers Limited has had its gambling licence suspended due to several compliance issues and complaints. This means they can no longer offer services on their website while the investigation is ongoing. Players should not place any bets and can access their accounts to withdraw funds; for any questions, they should contact Stakers directly.