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⚠️ Regulatory Actions

Browse all regulatory actions taken by the UK Gambling Commission against licensed operators.

Showing 139 regulatory actions

WHG (International) Limited
28 March 2023
Settlement
Outcomes: Divestment;284361, Payment in lieu of financial penalty;12500000, Public statement, Variation to apply conditions to licence and Commission costs

WHG (International) Limited was found to have serious failings in their processes for safer gambling and preventing money laundering between May 2020 and October 2021. As a result, they agreed to pay £12.5 million, which includes a divestment of £284,361, and will have additional conditions added to their licence. This action won't affect your ability to play, but it's a reminder for players to stay aware of their accounts and gambling habits.

William Hill Organization Limited
28 March 2023
Settlement
Outcomes: Divestment;244026, Payment in lieu of financial penalty;2999850, Commission costs, Variation to apply conditions to licence and Public statement

William Hill was found to have serious failings in their processes for preventing money laundering and ensuring safer gambling practices. As a result, they agreed to pay nearly £3 million, including a divestment of over £244,000, and will have new conditions added to their licence. This won't affect your ability to play, but it's a reminder for players to stay aware of their gambling habits.

Mr Green Limited
28 March 2023
Settlement
Outcomes: Divestment;218310, Payment in lieu of financial penalty;3750000, Commission costs, Variation to apply conditions to licence and Public statement

Mr Green Limited failed to meet important rules for safer gambling and preventing money laundering between May 2020 and October 2021. As a result, they have agreed to pay £3.75 million, which includes a £218,310 divestment, and will face new conditions on their licence. This action won't affect your ability to play, but it's a reminder for players to stay aware of their accounts and gambling habits.

Red Limited and Platinum Gaming Limited
23 March 2023
Financial penalty
Outcomes: Financial penalty - £7

32Red Limited and Platinum Gaming Limited have been fined a total of £7.1 million for failing to protect customers from gambling harm and for not properly preventing money laundering. 32Red will pay £4.2 million, while Platinum Gaming will pay £2.9 million, and both companies received official warnings. Players can continue to use their services, but should stay aware of their gambling habits and monitor their accounts closely.

TGP Europe Limited
22 February 2023
Sanction
Outcomes: Conditions attached to the licence, Financial penalty and Warning

TGP Europe Limited was found to have serious issues with their anti-money laundering practices and customer interaction responsibilities. As a result, they received a fine of £316,250, a warning from the Gambling Commission, and additional conditions added to their operating licence. This action won't affect your ability to play, but it's a reminder to stay aware of how operators manage your accounts.

Blue Star Planet Limited
16 February 2023
Settlement
Outcomes: Payment in lieu of financial penalty;620000, Public statement and Commission costs;3571

Blue Star Planet Limited was found to have serious issues with their processes for preventing money laundering and protecting vulnerable customers. As a result, they agreed to pay £620,000 instead of facing a financial penalty, along with covering £3,571 in Commission costs. This action won't affect your ability to play, but it's a reminder for players to stay aware of responsible gambling practices.

Platinum Gaming Limited
13 February 2023
Sanction
Outcomes: Conditions attached to the licence, Financial penalty and Warning

Platinum Gaming Limited was found to have serious issues with their anti-money laundering practices and customer interaction, meaning they didn't do enough to prevent money laundering or properly engage with their customers. As a result, they received a warning and were fined £2,937,599, along with new conditions attached to their licence. This action won't affect your ability to play, but it's a reminder for players to stay aware of their accounts.

32Red Limited
25 January 2023
Sanction
Outcomes: Conditions attached to the licence, Financial penalty and Warning

32Red Limited was found to have failed in their anti-money laundering measures and did not properly interact with customers regarding responsible gambling. As a result, they received a warning and were fined £4,195,655, along with new conditions attached to their licence. This action won't affect your ability to play, but it's a reminder to stay aware of responsible gambling practices.

SCGO Limited
17 January 2023
Settlement
Outcomes: Payment in lieu of financial penalty;302500, Divestment;35131, Commission costs;15606, Variation to apply conditions to licence and Public statement

SCGO Limited was found to have serious issues with their money laundering prevention and safer gambling practices between October 2020 and June 2021. As a result, they agreed to pay £337,631, which includes a financial penalty and costs, and will now have stricter conditions on their licence. This action won't affect your ability to play, but it's a reminder to stay aware of how operators manage your accounts.

In Touch Games Limited
9 January 2023
Sanction
Outcomes: Financial penalty

In Touch Games Limited was found to have serious issues with their anti-money laundering practices and customer interaction responsibilities. As a result, they have been fined £6,133,310. Players can rest assured that this action won't affect their ability to play, but it's a reminder to keep an eye on their accounts.

Tonybet OU
3 January 2023
Sanction
Outcomes: Conditions attached to the licence, Financial penalty and Warning

Tonybet OU was found to have violated several regulations, including failing to ensure fair practices and not properly preventing money laundering. As a result, they received a fine of £442,750, a warning, and additional conditions attached to their licence. This action does not affect your ability to play, but it's a reminder to keep an eye on your accounts and ensure the operators you use are compliant.

Eaton Gate Gaming Limited
8 December 2022
Sanction
Outcomes: Conditions attached to the licence, Financial penalty and Warning

Eaton Gate Gaming Limited was found to have serious issues with their anti-money laundering practices and customer interactions, which are important for keeping gambling safe and responsible. As a result, they received a warning, were fined £480,305, and must undergo a third-party audit within a year to ensure they improve their operations. This action won't affect your ability to play, but it's a reminder for players to stay aware of how their accounts are managed.

Gambling business AG Communications Limited
30 November 2022
Financial penalty
Outcomes: Financial penalty - £237,600

AG Communications Limited, which operates under the name Aspire Global, has been fined £237,600 for failing to properly check the backgrounds of six businesses it partnered with. In addition to the fine, they received an official warning and will have new conditions added to their licence to ensure better checks are done in the future. This action won't affect your ability to play on their sites, but it's a reminder for all operators to follow the rules.

AG Communications LimitedAG
14 November 2022
Sanction
Outcomes: Conditions attached to the licence, Financial penalty and Warning

AG Communications Limited was found to have failed in their anti-money laundering responsibilities, which could allow for money laundering and terrorist financing. As a result, they were fined £237,600, received a warning, and now have additional conditions on their licence requiring them to better vet their third-party transactions. This action won't affect your ability to play, but it's a reminder to keep an eye on your accounts.

Online casino NSUS Limited
12 October 2022
Financial penalty
Outcomes: Financial penalty - £672,000

Online casino NSUS Limited, which operates as GGPoker, has been fined £672,000 for failing to protect customers from gambling harm and for not properly preventing money laundering. They sent marketing emails to customers who had self-excluded and did not have adequate measures in place to identify at-risk players. This penalty does not affect your ability to play, but it's important to stay aware of your gambling habits.

Online gambling business Betway Limited
21 September 2022
Financial penalty
Outcomes: Financial penalty - £400,000

Betway Limited has been fined £400,000 for advertising on children's webpages, including a site where kids could print a teddy bear to colour in. The Gambling Commission found that this violated rules designed to protect children from gambling-related content. Players can rest assured that this action won't affect their ability to play, but it highlights the importance of responsible advertising in the gambling industry.

Online gambling business Spreadex Limited
25 August 2022
Regulatory action
Outcomes: Regulatory action - £1.36

Spreadex Limited has been fined £1.36 million for failing to protect customers and prevent money laundering. The company did not effectively monitor customer spending, allowing one person to lose £500,000 after depositing £1.7 million in just a month. This fine will go to socially responsible causes, and players can continue to use the site, but should keep an eye on their accounts.

LC International Limited
17 August 2022
Regulatory action
Outcomes: Regulatory action - £17

LC International Limited, which operates popular gambling sites like Ladbrokes and Coral, has been fined £17 million for failing to protect customers from gambling-related harm and for not properly preventing money laundering. This money will go towards social responsibility initiatives, and the company will face stricter oversight to improve its practices. Players can continue to use these sites, but they should stay vigilant about their accounts and gambling habits.

Outcomes: Financial penalty

Smarkets (Malta) Limited has been fined £630,000 by the Gambling Commission for failing to properly check where customers' gambling funds came from and not protecting those at risk of gambling harm. They will also face a formal warning and an audit to improve their practices. This action does not affect your ability to play, but it's a reminder to stay aware of responsible gambling measures.

bet-at-home.com Internet Limited
7 July 2022
Regulatory action
Outcomes: Regulatory action

Bet-at-home.com Internet Limited has had its operating licence suspended due to concerns about its compliance with gambling regulations, particularly regarding social responsibility and anti-money laundering practices. While the company is under review, players can still access their accounts and withdraw funds. This suspension is a reminder for players to stay informed about any updates from the operator.

Outcomes: Regulatory action - £675,000

Jumpman Gaming Limited has been fined £500,000 for failing to meet social responsibility and anti-money laundering requirements. This action is part of a total £675,000 settlement involving two companies, aimed at improving gambling safety. Players can continue to use their services, but should stay aware of their accounts and the importance of responsible gambling.

Goldchip Limited
17 May 2022
Regulatory action
Outcomes: Regulatory action

Goldchip Limited has had its operating licence suspended due to concerns that it may not have followed gambling laws and regulations, particularly regarding social responsibility and anti-money laundering. While the company is under review, players can still access their accounts and withdraw funds. This suspension is an important reminder for players to stay informed about any updates from Goldchip.

Outcomes: Financial penalty - £3.15

Camelot UK Limited has been fined £3.15 million by the Gambling Commission for several issues with their National Lottery mobile app. These included incorrectly telling nearly 20,000 players that winning tickets were losers, charging over 22,000 players for duplicate tickets, and sending marketing messages to users who had self-excluded or were at risk of gambling harm. The fine will go to good causes, and players can rest assured that their ability to play the National Lottery remains unaffected.

Online gambling business Bonne Terre Limited
9 March 2022
Financial penalty
Outcomes: Financial penalty - £1.17

Online gambling company Bonne Terre Limited, trading as Sky Betting and Gaming, has been fined £1.17 million for sending promotional emails to customers who had chosen to self-exclude or unsubscribe from marketing. This breach of regulations aimed at protecting vulnerable players highlights the importance of responsible gambling practices. Players can rest assured that this action does not affect their ability to play, but it serves as a reminder to monitor their accounts and ensure their preferences are respected.

UK Limited
1 March 2022
Financial penalty
Outcomes: Financial penalty - £9

888 UK Limited has been fined £9.4 million for failing to protect vulnerable customers and not properly checking for money laundering risks. This is their second major penalty, following a previous fine in 2017 for similar issues. Players can continue to use their services, but should stay aware of their accounts and any responsible gambling measures in place.