⚠️ Regulatory Actions
Browse all regulatory actions taken by the UK Gambling Commission against licensed operators.
Showing 205 regulatory actions
Clacton Pier Company Limited failed to submit important regulatory information on time, which is a breach of their licence conditions. As a result, they have been fined £450.00, but players can rest assured this won't affect their ability to play at the venue.
DK Crown Holdings Inc was fined £28,750 for failing to properly manage self-exclusion measures, which are designed to help players avoid gambling when they need to. The company reported the issue themselves and took quick action to fix it, so this incident shouldn't affect your ability to play with them. Players can continue to monitor their accounts as usual.
888 UK Limited was fined £23,000 for breaching rules about using credit cards for gambling. They reported the issue themselves and quickly took steps to fix it. This action won't affect your ability to play, but it's a reminder to always check how you're funding your gambling activities.
Jungle X UK Limited, trading as Jungle, was found to have serious issues with their anti-money laundering practices, customer interactions, and fair terms for players. As a result, they received a warning and were fined £11,550. This action won't affect your ability to play, but it's a reminder for players to stay aware of their accounts and the terms of service.
GiveCircle Limited received a formal warning from the Gambling Commission after it failed to meet technical standards required for its operating licence. The company cooperated with the investigation and made quick improvements to fix the issues. This action won't affect your ability to play, but it's a reminder for players to stay informed about the companies they use.
Hillside (UK Sports) ENC failed to properly prevent money laundering and protect customers from gambling harm between 2021 and 2022. As a result, they have agreed to pay £239,085 instead of a financial penalty, along with covering £15,685 in regulatory costs. Players can continue to use their services, but should stay aware of their accounts and any updates from the company.
Hillside (UK Gaming) ENC was found to have serious issues with their processes for preventing money laundering and protecting players from gambling harm between May 2021 and September 2022. As a result, they will pay £343,035 instead of a financial penalty, along with £15,685 in costs, and a public statement will be issued about the case. This action won't affect your ability to play, but it's a reminder for players to stay aware of their accounts and gambling habits.
Everymatrix Technology (UK) Limited was found to have breached rules related to anti-money laundering and fair customer practices. As a result, they have been fined £29,237. Players can rest assured that this action won't affect their ability to play, but it's a reminder to stay aware of the company's practices.
Schlep Games, Inc. failed to register with GAMSTOP, the national self-exclusion scheme, which is a requirement for gambling companies to help players who want to limit their gambling. As a result, they received a formal warning from the Gambling Commission but no financial penalty. This action won't affect your ability to play, but it's a reminder for players to monitor their accounts and ensure they have the tools they need for responsible gambling.
Gamesys Operations Limited has been fined £6 million for failing to protect customers from gambling harm and for not properly preventing money laundering. The company didn't identify at-risk customers quickly enough and often failed to interact with them appropriately. Players can continue to use their services, but should keep an eye on their accounts and be aware of responsible gambling practices.
Gamesys Operations Limited has been fined £6 million for failing to protect customers from gambling harm and not properly preventing money laundering. The company did not identify at-risk customers quickly enough and failed to interact appropriately with them, even after significant losses. Players can continue to use their services, but should keep an eye on their accounts and be aware of responsible gambling practices.
Gamesys Operations Limited has been fined £6 million for failing to protect customers from gambling harm and not properly preventing money laundering. The company didn't effectively identify at-risk players or interact with them when they were losing large amounts of money. They will also need to undergo a third-party audit to improve their policies and procedures, but this action won't affect your ability to play on their sites.
Gamesys Operations Limited has been fined £6 million after an investigation found they failed to protect customers from gambling harm and did not properly monitor for money laundering. They didn't identify at-risk customers quickly enough and lacked adequate records of their interactions with them. The company will also undergo a third-party audit to improve their policies, but this action won't affect your ability to play on their sites.
Gamesys Operations Limited has been fined £6 million for failing to protect customers from gambling harm and for not properly preventing money laundering. The company didn't identify at-risk customers quickly enough and failed to interact appropriately with those who were losing large amounts of money. They will also have to undergo a third-party audit to improve their policies, but this action won't affect your ability to play on their sites.
Gamesys Operations Limited has been fined £6 million after an investigation found they failed to protect customers from gambling harm and did not properly follow anti-money laundering rules. They will also have to undergo a third-party audit to improve their policies. This action won't affect your ability to play on their sites, but it's a reminder for players to stay aware of their gambling habits and monitor their accounts.
Gamesys Operations Limited has been fined £6 million for failing to protect customers from gambling harm and for not properly preventing money laundering. The company didn't identify at-risk customers quickly enough and failed to interact appropriately with them, allowing significant losses without intervention. Players can continue to use their services, but should keep an eye on their accounts and gambling habits.
Gamesys Operations Limited has been fined £6 million after an investigation found they failed to protect customers from gambling harm and did not properly follow anti-money laundering rules. They will also need to undergo a third-party audit to improve their policies. This action won't affect your ability to play on their sites, but it's a reminder to stay aware of your gambling habits and monitor your accounts.
Gamesys Operations Limited has been fined £6 million for failing to protect customers from gambling harm and not properly preventing money laundering. The company did not identify at-risk customers quickly enough and had inadequate interactions with them, allowing significant losses without sufficient support. Players can continue to use their services, but they should keep an eye on their accounts and ensure they gamble responsibly.
Leisure Electronics Limited was found to have not followed rules about participating in the national self-exclusion scheme, which helps players who want to take a break from gambling. As a result, they received a formal warning from the Gambling Commission. This action won't affect your ability to play, but it's a reminder for all operators to prioritise player safety.
Gamesys Operations Limited was found to have failed in their anti-money laundering practices and customer interaction responsibilities between November 2021 and July 2022. As a result, they received a fine of £6,071,292, a warning, and additional conditions added to their operating licence. Players can rest assured that this action will not affect their ability to play on the site.
Kalooki Sportsbook Limited was found to have poor information security measures, which did not meet the required technical standards. As a result, they received a formal warning from the Gambling Commission but no financial penalty. Players can continue to use their services, but it's a reminder to keep an eye on their accounts for security.
Lindar Media Limited was found to have serious failings in preventing money laundering and protecting customers from gambling harm between July 2021 and September 2022. As a result, they have agreed to pay £690,947 and will face stricter licence conditions moving forward. This action won't affect your ability to play, but it's a reminder for players to stay aware of their accounts and gambling habits.
In Touch Games Limited has had its gambling licences suspended due to concerns that they didn't follow important rules about money laundering and fair practices. Although their licences are suspended, players can still access their accounts and withdraw funds. The Gambling Commission is continuing to investigate the company, which may lead to further actions.
Shaftesbury Casino Limited was issued a warning by the Gambling Commission for failing to cooperate and provide important information about their operations. They stopped making agreed payments to a charity without notifying the Commission, which raised concerns about their compliance. This action won't affect your ability to play, but it's a reminder for players to keep an eye on their accounts and the companies they choose to gamble with.
Done Brothers (Cash Betting) Limited was found to have serious shortcomings in their processes for promoting safer gambling and preventing money laundering between January 2021 and December 2022. As a result, they have agreed to pay £3,250,000, which includes a divestment of £1,052,717, and they will need to improve their practices. This action won't affect your ability to play, but it's a reminder to stay aware of your gambling habits.